Frequently Asked Questions

Shelf life varies for different products. You will be able to find the expiry date of your specific product on its box packaging.

Our products are formulated in Singapore and made in Singapore and Korea.

We accept all major credit cards.

You will receive a confirmation email once your order has been placed.

The local Goods & Services Tax (GST) of 9% is automatically applied to your order at Checkout in accordance with Singapore tax regulations.

Please contact us at admin@skinscapeclinic.com as soon as possible, specifying your order number and your amendment request. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.

If you have any further questions regarding your order, please email us at admin@skinscapeclinic.com, specifying your order number.

We aim to deliver all orders on time and we begin processing of all orders immediately upon confirmation of payment. As such, we regret that we are unable to refund or cancel orders once they have been confirmed.

Currently we only ship within Singapore.

Delivery Fee: S$10 (excluding GST)

For orders Above $100: Free Delivery 

Alternatively, at Checkout, you may choose to pick up your order from our store free of charge. 

Our store address is:

Skinscape Clinic 
Asia Square Tower 1 #02-07
8 Marina View Singapore 018960

Please email us at admin@skinscapeclinic.com as soon as possible, specifying your order number. We may be able to change your shipping address if your order has not been shipped.

You may return a product for an exchange to an identical item or refund if:

1. the product is damaged or defective; or
2. if an incorrect product was delivered.

The product must be returned to us within 30 days of delivery in the same condition that you received it. It must also be in its original packaging.

Please contact us at admin@skinscapeclinic.com to get a confirmation from us before returning the product.

Before returning a product, please get in touch with us via email at admin@skinscapeclinic.com, and provide us with the following information:

1. Order Number
2. Clear picture(s) of the damaged /incorrect product you received
3. A written description of the defect
4. Whether you prefer an exchange or a refund

We will confirm receipt of your email and advise if your item is eligible for an exchange or refund. Please do not send the item back before receiving our confirmation. Items sent back to us without first requesting a return will not be accepted.

Please note that you will have to bear the cost of returning the item and the original shipping fee is non-refundable.

If your item is eligible for an exchange or refund, we will provide you instructions for returning the damaged / incorrect product to us at your expense. Any replacement for a damaged or defective product will be shipped to you free of charge.

Once your return is received and inspected (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.

Please email us immediately at admin@skinscapeclinic.com, within 48 hours of receiving the order. Please provide us with your order number and clear photos of the damaged product and a written description of the defect.

Please email us immediately at admin@skinscapeclinic.com, within 48 hours of receiving the order. Please provide us with your order number and clear photos of the incorrect product received.

Yes, we offer a free-to-join membership and rewards program that allows you to earn points and redeem points to offset your purchases.

Click here to get started.

After registering for an account, you can start earning points on your purchases and through referring your friends.

$1 spend = 1 point

Every successful referral = 100 points

No, it is only for online purchases at this moment.

You may redeem your points at the Checkout page.

200 points = $10 voucher

400 points = $20 voucher

600 points = $30 voucher